With the festive season upon us, businesses
all around South Africa should spend more time in planning their logistics
strategy in good time to help them avoid getting caught in the
bottleneck of last minute deliveries. With the recent post
office strike, there are added strains placed on the couriers.
This is particularly relevant given the
escalating volumes of deliveries for online shopping as an increasing number of
companies are selling their products online. Therefore, customer service
excellence is more important than ever to maintain and businesses need to
ensure deliveries arrive on time over this period.
It will become vital for every single
business to optimise
their logistics processes. The second a client requires a certain product
from the warehouse, make sure that the right amount of stock are on hand before
making plans on the delivery process. Many times delays can be avoided before
the package goes out the door. Understanding some of the common reasons behind
the delays can ensure that this doesn’t happen within the business.
Couriers are responsible for a lot of the important
communications that make your outgoing and incoming cargo arrive on time, but
that doesn’t mean you’re totally off the hook. Businesses can drop the ball
with incoming cargo by failing to notify their own warehouses of their arrival.
Sometimes there seems to be a failure to
communicate clearly or effectively between the buyer, who might have a certain
delivery expectation and the warehouse, who will check their availability.
For example, the business may arrange for a
shipment to arrive on Monday morning but the warehouse on the other hand may
not have the capability to fill the request until the next day or two later.
Without a clear system in place for how to communicate this information between
both parties, delays tend to occur.
There need to be options or a solution on
how to close that gap.
One of the biggest challenges in this globalized
market is on
time delivery. The need to source and deliver products anywhere in the
world is becoming the standard for businesses of all sizes. And the logistics
part has become a driving force in this dynamic global trade. >
Smaller businesses are also faced with the
need to improve their supply chain and logistics activities to provide the same
level of service as their corporate competitors. This is not easy to achieve in
a fast changing environment driven by the shifting demand, unpredictable
exchange rates, changing trade routes and growing customer expectations of
Export opportunities also come with greater
exposure to risk in relation to disruptive influences like changing trade
routes, interruption of supply due to man-made and natural disasters,
infrastructure issues and delays with goods passing through customs.
The more responsive small businesses are
and the more advanced its approach to achieving transparency throughout its
supply chain, the better it will be positioned to compete in global markets.
Streamlining the logistics process is fundamental to international
competitiveness. A smaller company's global competitiveness may also depend on
its ability to develop collaborative strategies with other supply chain
entities, in some cases even with competitors.
Nowadays, building a good positive relationship
with a logistics partner that is qualified to assist with sourcing and delivery
processes, is becoming increasingly necessary for every small business.
A company should be able to view its logistics
partner as an addition of its business. It is important to ensure such a
partner has broad national and international reach and expertise and the
physical and technological infrastructure and flexibility to support future
business growth and the changing market.
Developing a good and close relationship
with the right global logistics provider will also open up opportunities to be
more innovative with sourcing raw materials from multiple sources anywhere in
the world. The growing strain of supply chains is also driving the trend
towards outsourcing all or part of the logistics task to a specialised and
trusted third party. One of the drivers of complexity is the increasing demand
for customised deliveries to suit specific requirements. This makes it even
more vital for the logistics provider to have the supporting systems in place
to provide a clear view of the movement of goods across the supply chain,
online, from anywhere, or on any device.
The bottom line in all of this is that you
need to understand the bigger picture of your company's current processes. Look
at the critical processes and choose the best possible strategy then go out and
look at the system providers and channel partners that can help you pull this
If you are looking to hire the very best
freight and supply chain talent to make sure your business runs smoothly and on
time, make sure you get in touch with us today!
Or if you happen to be looking for a new Freight
job, we can assist you! Communicate Recruitment is a Freight recruitment
company with consultants that specialise in Sales, Road Freight, Courier,
Warehousing, Logistics, Production and more. Check out our vacancy page and
Credit: FreeDigitalPhotos.net by renjith